Frequently asked questions
How often should I test my alarm system?
Your system should be tested at least once per month, to assure all door and window contacts are properly working, and that your phone line is still connected to the alarm system, and to allow signals to get through to us. To test your system, please put your account on test, so you can set your alarm off without us dispatching the police.
Can I get more signs or stickers for my home or business?
Signs and stickers often fade with time, or get damaged. We will happily drop by and replace your sign or stickers for you, no charge.
How do I get an alarm user permit?
Please see our download page for links to local city alarm permit information or contact your local municipality. In most areas, you apply for a permit directly with your city which will issue the permit. Once you have received your permit, contact Kane so we can add your permit number to our database. Some cities require us to provide the permit number during a dispatch.
How much is the service fee for a technician?
Service calls require a trip fee plus the cost of equipment when needed. There is an additional hourly service rate of $80 for every hour (during regular business hours), if the call exceeds 4 hours in duration, the fee is reduced to $70 per hour automatically. Weekends and holidays will incur an extra fee.
How do I clear the keypad when it says "Alarm"?
On the honeywell systems, press in your 4 digit code and off. Do this twice. The 4 digit code and off, twice will clear a fault, alarm, tamper, or low battery if the problem has been fixed and the system is ready to arm again.
On the Bosch or Radionics systems, either command 4, or a quick arm/disarm should do the trick.
Will changing phone companies affect my alarm?
Changing phone services can affect the alarm if we are using your phone line to send signals. In particular, changing to an internet based phone or VOIP (Voice over IP), will likely result in your alarm system not functioning properly. Please call Kane before changing your phone service otherwise your monitoring may be affected.
My alarm system went off accidentally, and I quickly put in the code, but no one called. Why not?
The home alarm systems allow a brief period for you to turn off your system before an alarm signal is sent to the Monitoring Center. This gives you enough time to cancel the signal and prevent a false alarm. These signals are still transmitted to the Monitoring Center and you may always call to check on what we received.
How can I replace my alarm system battery?
When a battery is getting too weak and needs replacing, your system may send you an alert or show ‘Lo Bat’ on the keypad display. The Alarm Panel requires (1) 12 volt, 4, 5, 7 or 8 Amp Hours Sealed Lead Acid battery. The size of the battery depends upon your specific panel and the types of equipment you have installed on your system. Make sure you purchase the same size battery as the one you are about to replace. Before you replace the battery, put your system into test mode to prevent false alarms.
Open your system’s panel. (If you need a key to open your panel; the key is often left on top of the panel.) After opening the panel, disconnect the wires on your battery by gently tugging on them. Replace the battery by connecting the RED wire to the RED tab on the battery and the BLACK wire to the BLACK tab. Once the battery is connected, close the door to the panel. Note: The low battery indicator may be displayed for up to 48 hours while the battery charges. The indicator should clear the message on its own once the batteries are recharged. Remember to remove the system from Test Mode.
How do I replace a door/window sensor battery?
When the battery in your door/window contact needs to be replaced, a “zone trouble” indicator will appear on your alarm keypad. You should replace the battery as soon as these indicators appear. A door and window contact usually requires (1) CR123 3 volt battery (in some systems, the door and window contact use other style batteries, check to be sure). This battery can often be purchased at your local hardware, mass retailer or battery store. Before you replace the battery, put your system into test mode to prevent false alarms.
To change the battery, use a flathead screwdriver to push in the tab on the end of the contact. An arrow on the front of the contact points to where the tab is located. Replace the battery, observing the proper polarity. Then, replace the front cover by snapping it into place. The security system may need to be reset by pressing in your 4 digit code and off. Do this twice. Remember to remove the system from Test Mode.
Can I replace my remote/key fob?
Customers can purchase replacement key fobs, however a technician is required to program the key fob. To order a key fob, call Kane (903) 759-5263
How can I update information on my account?
You can update account information on your account by calling Kane (903) 759-5263 or emailing admin@kane-security.com with the information.
How do I change my security code?
Refer to your security system user’s manual for help changing your security code. Some systems can be reprogrammed from our office, call Kane (903) 759-5263 or email admin@kane-security.com for more information.